1. Are your crochet toys safe for babies and young children?
Absolutely! All of our crochet toys are handmade with 100% cotton yarn and stuffed with hypoallergenic fiberfill. We don’t use any small plastic parts (like buttons or beads), making them safe even for newborns.
2. What materials do you use?
We use natural cotton yarn, hypoallergenic stuffing, and eco-friendly threads to ensure our products are soft, safe, and gentle on sensitive skin.
3. Can I machine wash the toys?
Yes, you can. We recommend placing the toy in a laundry bag and washing it on a gentle cycle with cold water, then air-drying. This will help preserve its shape and softness.
4. Are all your products really handmade?
Yes, 100%! Every product in our shop is lovingly handcrafted by skilled artisans, not mass-produced. Each piece may have slight variations, which adds to its charm and uniqueness.
5. Do you offer custom or personalized items?
Yes, we do! You can request custom colors, names embroidered, or specific designs. Just message us before placing your order, and we’ll be happy to create something special just for you.
6. How long does it take to prepare and ship an order?
Most orders are prepared and shipped within 3–5 business days. Custom or personalized orders may take 5–10 business days depending on the complexity.
7. Where do you ship from?
We ship from our UK base in London, but some items may also be prepared and dispatched from our Vietnam design studio to reduce wait times and manage demand efficiently.
8. Do you ship internationally?
Yes! We ship worldwide. Shipping fees and delivery times may vary depending on your location. International tracking is provided for all orders.
9. Do you offer gift wrapping?
Yes, we offer beautiful eco-friendly gift wrapping and the option to include a handwritten note. You can choose this option during checkout.
10. What if there’s a problem with my order?
Your satisfaction is our priority! If there’s any issue—whether it’s damage, delay, or defect—please contact us immediately. We’ll do our best to resolve it quickly, including offering replacements or refunds where necessary.