Frequently Asked Questions (FAQ’s)

Welcome to the TokkiHandmade Help Center 💌
Here you’ll find answers to the most common questions about our handmade products, orders, shipping, and more.
If you can’t find what you’re looking for, feel free to contact us anytime — we’re always happy to help!

🧶 About Our Products

1. Are all your products handmade?

Yes! Every product at TokkiHandmade is 100% handmade with love and care by our skilled artisans.
Because each item is crafted individually, slight variations in color or stitching make every piece truly unique — no two are exactly alike!

2. What materials do you use?

We use high-quality, baby-safe, and eco-friendly materials, including soft cotton yarns and non-toxic fillings.
All products are designed to be gentle, safe, and durable for little ones.

3. Do you take custom or personalized orders?

Yes! We gladly accept custom orders for gifts, baby names, or special occasions (depending on availability).
Please contact us at [email protected] with your request and we’ll let you know the details and timeline.

📦 Orders & Shipping

4. How long does it take to process my order?

All TokkiHandmade items are made to order.
Production usually takes 3–7 business days before shipping.
Once shipped, you’ll receive a tracking number via email so you can follow your order’s journey.

5. Do you ship internationally?

Yes! We ship worldwide 🌍
Shipping time may vary depending on your location, but typically:

  • Domestic (within the region): 5–10 business days

  • International: 10–20 business days

6. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking link.
You can also use your Order Number to track directly on our Track Order Page.

💳 Payments & Returns

7. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and other secure online payments through trusted gateways.
All transactions are SSL-encrypted to keep your information safe.

8. What is your return and refund policy?

Since our products are handmade and made-to-order, we accept returns only for:

  • Defective, damaged, or incorrect items

  • Lost parcels or fulfillment errors

Please contact us within 15 days of delivery with your order details.
For more details, visit our Refund & Return Policy.

🎁 Gift & Care Information

9. Do you offer gift wrapping?

Yes! We offer free gift wrapping for most items upon request.
Simply leave a note at checkout if your order is a gift.

10. How should I care for my handmade toy?

To ensure longevity:

  • Hand wash gently with mild soap

  • Do not bleach or use hot water

  • Air dry flat, away from direct sunlight

Each product comes with care instructions inside the package.

🕊️ Other Questions

11. Can I become a TokkiHandmade reseller or partner?

We’d love to collaborate!
Please reach out to us at [email protected] with your business information and we’ll discuss partnership opportunities.

12. How can I contact you?

You can reach us anytime through our Contact Us page or via email at [email protected].
We usually respond within 24–48 business hours.

Thank You for Supporting Handmade!

Your support keeps the art of handmade alive 💖
Every TokkiHandmade creation is made with love, and we hope it brings joy to your heart and home.

🧶 TokkiHandmade – Made with love, shared with joy.